Outbound Support Specialist I: Proactive Member Outreach

CareMore Health; Cerritos (CA); Vor Ort; USD 30.000 - 44.000; Vollzeit

Zusammenfassung

CareMore Health is seeking an Outbound Support Specialist I in Cerritos, CA to handle standard outreach tasks under moderate supervision. You will execute outbound contacts, adapt scripts, and document activity in the tracking system to ensure accuracy and accountability.

The role emphasizes clear communication, reliability, and the ability to navigate multiple systems in a fast-paced, metric-driven environment.

Qualifikationen

• High school diploma or equivalent required.
• 0-1 years of experience in a customer contact or outreach role.
• Clear and professional verbal communication skills.

Aufgaben

• Execute outbound contacts across campaigns with moderate supervision.
• Adapt scripts to meet member needs.
• Document outbound activity in the designated tracking system.
• Share knowledge of outreach techniques with newer team members.
• Identify patterns or barriers in outreach outcomes and surface them to team leadership.
• Maintain consistent performance against outreach volume, quality, and satisfaction targets.

Kenntnisse

Verbal communication

Multi-system navigation

Attention to detail

Reliability

Ausbildung

High school diploma or equivalent

Jobbeschreibung

CareMore Health is seeking an Outbound Support Specialist I in Cerritos, CA to handle standard outreach tasks under moderate supervision. You will execute outbound contacts, adapt scripts, and document activity in the tracking system to ensure accuracy and accountability.

The role emphasizes clear communication, reliability, and the ability to navigate multiple systems in a fast-paced, metric-driven environment.