Outbound Call Specialist – Service Appointments & Bonuses

Young Kia; Layton (UT); On-site; USD 21,000 - 34,000; Full time

Job summary

Youth Automotive Group in Layton, Utah, is hiring for a Customer Service Representative / Outbound Call Specialist at our Young Kia location to support a busy service department.

If you’re a strong communicator who thrives in a fast-paced call center, this is a great opportunity to build a long-term career in the automotive industry. The role involves outbound and inbound calls to schedule service, reminders, and follow-ups, with a family-owned, people-first culture and strong benefits.

Qualifications

• Previous experience in customer service or call center is a plus.
• Strong communication skills with a professional and friendly phone presence.
• Familiar with CRM systems and technology used to track interactions.

Responsibilities

• Make outbound/inbound calls to customers regarding service appointments and maintenance reminders.
• Deliver excellent customer service and ensure high customer satisfaction.
• Utilize CRM to track interactions and follow-up opportunities.
• Answer inquiries and efficiently schedule service appointments.
• Thrive in a fast-paced call center and meet daily targets.

Skills

Customer service

Call center

Sales

Communication

CRM systems

Tools

CRM software

Job description

Youth Automotive Group in Layton, Utah, is hiring for a Customer Service Representative / Outbound Call Specialist at our Young Kia location to support a busy service department.

If you’re a strong communicator who thrives in a fast-paced call center, this is a great opportunity to build a long-term career in the automotive industry. The role involves outbound and inbound calls to schedule service, reminders, and follow-ups, with a family-owned, people-first culture and strong benefits.