Outbound Sales Specialist

altafiber.com; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

altafiber is seeking a sales-focused individual to engage current and prospective customers, selling residential services including phone, internet, video, and long-distance. You will use outbound dialing to acquire customers, upgrade current accounts, and upsell bundles.

The role requires strong communication, self-motivation, and the ability to meet sales goals in a fast-paced environment. Experience in telecommunications and call centers is preferred.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Experience in sales or marketing is preferred, telecommunications is a plus.
• Ability to work in a fast-paced environment and meet sales goals.

Responsibilities

• Engage customers via outbound dialing to acquire and upsell services.
• Assess customer needs and propose altafiber bundles that fit.
• Handle account management across multiple ordering systems and provide solutions.
• Negotiate products and promotions with customers based on marketing offers.
• Place orders for new services or changes using internal systems.
• Maintain and input leads in Salesforce.com.
• Follow up with customers by email/phone and discuss referral programs.
• Take direction from management and perform administrative duties.
• Develop relationships with current customers to encourage repeat business.

Skills

Sales

Communication

Microsoft Office

Problem-solving

Teamwork

Education

High School Diploma

Tools

Salesforce

Job description

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
  • Initiate and obtain sales through lead lists while meeting productivity metrics
  • Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
  • Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
  • Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
• Place orders for new service and/or changes to existing service through multiple internal ordering systems
• Maintain, track, change, and input leads through SalesForce.com
• Take direction from upper management and complete administrative duties
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program

Education

• Four years of High School or equivalent

Experience

• 0 to 2 years of experience
• Prior experience in sales or marketing highly preferred
• Prior experience in telecommunications preferred
• Prior experience in a call center preferred
• Strong organizational and time management skills preferred

Special Knowledge, Skills, and Abilities

• Excellent oral, written, and interpersonal communication skills necessary
• Knowledge of Microsoft programs and applications
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
• Proficient problem solving and analytical skills
• Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility