Outbound Sales Specialist

Sarah Seeks Adventure; Cincinnati (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

altafiber is seeking a motivated Sales Agent to engage current and prospective customers for residential services including home phone, long-distance, internet, and video products through outbound dialing. You’ll upsell bundles, manage orders, and maintain CRM records in Salesforce while meeting sales goals.

Ideal candidates bring 0–2 years in sales, strong communication skills, and the ability to work independently within a fast-paced team environment, with comfort using standard Microsoft

Qualifications

• 4 years of high school or equivalent.
• 0–2 years of sales or marketing experience.
• Telecommunications or call center experience preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.

Responsibilities

• Engage current and prospective customers via outbound calls.
• Identify needs and upsell bundles from altafiber.
• Place orders for new service and changes through internal systems.
• Maintain leads in Salesforce.com and track activities.
• Build relationships with customers and inform them about referral program.
• Collaborate with marketing to leverage promotional offers.
• Take direction from management and perform administrative duties.

Skills

Excellent communication

Microsoft programs

Independent work in a team

Problem solving

Sales experience

Education

High School diploma or equivalent

Tools

SalesForce.com

Job description

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
  • Initiate and obtain sales through lead lists while meeting productivity metrics
  • Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
  • Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
  • Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
• Place orders for new service and/or changes to existing service through multiple internal ordering systems
• Maintain, track, change, and input leads through SalesForce.com
• Take direction from upper management and complete administrative duties
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program

Education

• Four years of High School or equivalent

Experience

• 0 to 2 years of experience
• Prior experience in sales or marketing highly preferred
• Prior experience in telecommunications preferred
• Prior experience in a call center preferred
• Strong organizational and time management skills preferred

Special Knowledge, Skills, and Abilities

• Excellent oral, written, and interpersonal communication skills necessary
• Knowledge of Microsoft programs and applications
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
• Proficient problem solving and analytical skills
• Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility