Outbound Sales & Customer Service Specialist

Nippon Sanso Matheson, Inc.; Salisbury (MD); Sur place; USD 30 000 - 34 000; Plein temps

Résumé du poste

Nippon Sanso Matheson, Inc. is seeking a Packaged Gases Customer Service Representative in Salisbury, MD to manage outbound campaigns, quote opportunities, and customer satisfaction surveys.

The role collaborates with sales leadership, marketing, and customer service to improve productivity. Requires a high school diploma with outbound calling or sales experience; strong communication and MS Office skills are essential.

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn MTG's business/product types/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail)

Responsabilités

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned

Description du poste

Nippon Sanso Matheson, Inc. is seeking a Packaged Gases Customer Service Representative in Salisbury, MD to manage outbound campaigns, quote opportunities, and customer satisfaction surveys.

The role collaborates with sales leadership, marketing, and customer service to improve productivity. Requires a high school diploma with outbound calling or sales experience; strong communication and MS Office skills are essential.