Packaged Gases CSR — Outbound Sales & Customer Success

Nippon Sanso Matheson, Inc.; Houston (TX); On-site; USD 41,000 - 48,000; Full time

Job summary

Nippon Sanso Matheson, Inc. in Houston, TX is hiring a Packaged Gases Customer Service Representative to support sales campaigns, schedule appointments, and provide quotes when appropriate. You will assist with inventory, restock merchandise, and respond to customer inquiries to ensure smooth service delivery.

The role requires strong communication, organizational skills, and the ability to work cross-functionally with Sales, Marketing, and Operations in a fast-paced gas distribution environment.

Qualifications

• High school diploma or equivalent required.
• Experience with outbound calling and inside sales desirable.
• Excellent customer service and relationship management skills.
• Ability to work independently and manage deadlines.
• Strong verbal communication and basic arithmetic skills.
• Familiarity with NSM product types and systems is a plus.

Responsibilities

• Place outbound calls to schedule sales appointments and relay times to sales teams.
• Provide quotes or complete sales when campaign supports it.
• Identify opportunities and communicate with relevant teams for follow-up.
• Restock and organize showroom merchandise; ensure shelves are orderly.
• Handle product requests, pricing, and technical information inquiries.
• Assist in warehouse tasks: shipping, receiving, stocking, labeling.
• Maintain showroom cleanliness and orderly presentation.
• Qualify leads with sales and marketing; track campaign results.
• Back up inbound customer service as needed.
• Adhere to all DOT and OSHA safety regulations; observe safety rules.
• Perform other duties as assigned.

Skills

Outbound calling

Inside sales

Customer service

Independent work

Clear speaking

Math basics

MS Office

Telephone communication

Organizational skills

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Nippon Sanso Matheson, Inc. in Houston, TX is hiring a Packaged Gases Customer Service Representative to support sales campaigns, schedule appointments, and provide quotes when appropriate. You will assist with inventory, restock merchandise, and respond to customer inquiries to ensure smooth service delivery.

The role requires strong communication, organizational skills, and the ability to work cross-functionally with Sales, Marketing, and Operations in a fast-paced gas distribution environment.