Outbound Growth Leader, Mid-Market Sales

American Express Global Business Travel; Cheyenne (WY); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion initiatives

Job summary

Amex GBT seeks a coaching-first leader to head its mid-market sales development organization in Chicago, guiding real-time coaching, modeling best practices, and building a culture where conversations drive real pipeline.

You will lead from the front, develop the outbound playbook, and ensure data-informed decisions while recruiting and retaining top talent across cross-functional teams. The role emphasizes culture, accountability, and tangible results.

Qualifications

• Coaching-first leadership approach with a track record of developing teams
• Phone-first outbound experience and belief that real pipeline comes from conversations
• Strong creative instincts for outbound strategy and messaging
• Naturally curious about business, market, and prospects
• Comfortable leading by example and dialing with the team
• Data-literate and able to build reports to inform coaching
• High emotional intelligence and ability to retain top performers

Responsibilities

• Hands-On Coaching & Real-Time Development: you listen to calls, coach during prospecting, and demonstrate best practices.
• Lead from the Front: you pick up the phone, set the pace, and model the work for your team.
• Phone-First Culture Builder: embed a culture where the phone is the primary engagement tool.
• Outbound Strategy & Playbook Development: shape messaging, sequencing, and account engagement.
• Culture & Team DNA Ownership: understand drivers, growth areas, and initiatives that move outcomes.
• Data-Informed Decision Making: leverage dashboards and reports to guide coaching decisions.
• Cross-Functional Leadership: partner with AE Leaders to translate efforts into business results.

Job description

Amex GBT seeks a coaching-first leader to head its mid-market sales development organization in Chicago, guiding real-time coaching, modeling best practices, and building a culture where conversations drive real pipeline.

You will lead from the front, develop the outbound playbook, and ensure data-informed decisions while recruiting and retaining top talent across cross-functional teams. The role emphasizes culture, accountability, and tangible results.