Head of Mid-Market Growth & Coaching

American Express Global Business Travel; Austin (TX); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Job summary

American Express Global Business Travel is seeking a coaching-focused leader for its mid-market outbound sales development team in Chicago, IL. You will set the tone, drive culture, and raise performance through hands-on coaching, real-time development, and leading by example on outbound calls.

You will shape the outbound strategy, build and refine playbooks, and ensure data-informed decisions drive coaching focus and pipeline growth.

Qualifications

• Proven coaching-first leadership approach.
• Deep belief in a phone-first outbound model for real pipeline.
• Strong creative instincts for outbound strategy and messaging.
• Naturally curious about business, market, and prospects.

Responsibilities

• Coach in real time and model great outbound conversations.
• Lead from the front and dial alongside reps to demonstrate approaches.
• Build a phone-first culture and embed outbound focus in the team.
• Develop and continuously improve the outbound playbook and messaging.

Skills

Coaching-first leadership

Phone-first outbound

Outbound strategy

Curiosity about business

Lead by example

Data-literate

Emotional intelligence

Recruitment & retention

Cross-functional collaboration

Job description

American Express Global Business Travel is seeking a coaching-focused leader for its mid-market outbound sales development team in Chicago, IL. You will set the tone, drive culture, and raise performance through hands-on coaching, real-time development, and leading by example on outbound calls.

You will shape the outbound strategy, build and refine playbooks, and ensure data-informed decisions drive coaching focus and pipeline growth.