Coaching-Driven Growth Lead, Mid-Market Outbound

American Express Global Business Travel; Topeka (KS); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Job summary

American Express Global Business Travel (Amex GBT) seeks a coaching-forward leader for our mid-market outbound team in the US. You’ll train reps in real time, model effective conversations, and build an in-market culture where every call drives pipeline.

You’ll lead strategy, playbooks, and dashboards, while hiring and retaining top talent. This role demands hands-on coaching, data literacy, and strong cross-functional influence across AE Leaders and sales ops.

Qualifications

• Proven coaching-first leadership with a track record of developing sales talent.
• Strong belief in a phone-first outbound model to build real pipeline.
• Creative instincts for outbound messaging, sequencing, and account engagement.
• Naturally curious about business, market, and prospects; ask why before prescribing how.
• Comfortable leading by example on calls and coaching in real time.
• Data-literate: able to build reports and dashboards to guide coaching decisions.
• High emotional intelligence; adapt style to each team member.
• Proven ability to recruit and retain top mid-market sales development talent.

Responsibilities

• Coach reps in real time during prospecting blocks and coaching sessions.
• Lead from the front by dialing alongside the team to demonstrate techniques.
• Build and embed a phone-first outbound culture across the team.
• Develop outbound strategy and playbooks; identify gaps and iterate messaging.
• Own the culture and DNA of the team; understand drivers and growth needs.
• Use dashboards and data to inform coaching and time with reps.
• Collaborate cross-functionally with AE Leaders and sales ops to translate efforts into outcomes.
• Attract, develop, and retain top mid-market sales development talent.

Skills

Coaching leadership

Phone-first outbound

Outbound strategy

Data-driven decisions

Cross-functional leadership

Talent acquisition

Job description

American Express Global Business Travel (Amex GBT) seeks a coaching-forward leader for our mid-market outbound team in the US. You’ll train reps in real time, model effective conversations, and build an in-market culture where every call drives pipeline.

You’ll lead strategy, playbooks, and dashboards, while hiring and retaining top talent. This role demands hands-on coaching, data literacy, and strong cross-functional influence across AE Leaders and sales ops.