Head of Outbound Growth & Coaching (Mid-Market)

American Express Global Business Travel; Montpelier (VT); On-site; USD 88,000 - 164,000; Full time

Job summary

Amex GBT is seeking a coaching-focused leader to head its mid-market sales development team. You will coach in real time, lead from the front, and build a phone-first culture that generates real pipeline through meaningful conversations.

You will shape outbound strategy, develop the playbook, and use dashboards to inform decisions while growing talent and cross-functional collaboration within the organization.

Qualifications

• This role requires a coaching-first leadership approach with a track record of developing every team member.
• It emphasizes a phone-first outbound model and creating real pipeline through conversations.
• It requires strong outbound strategy, curiosity about business and market, and data-driven coaching.

Responsibilities

• Coach in real time, on calls, and during prospecting blocks to develop reps daily.
• Lead from the front; join in to demonstrate new techniques and spark performance.
• Build and embed a phone-first culture focused on understanding and engagement.
• Shape outbound playbooks and improve messaging, sequencing, and account approach.
• Own culture and team DNA; identify growth areas and drive strategic initiatives.
• Use dashboards and reports to inform coaching decisions without replacing hands-on leadership.
• Collaborate with cross-functional partners to translate efforts into outcomes.
• Attract, develop, and retain top mid-market sales development talent.

Skills

Coaching-first leadership

Phone-first outbound

Data-driven

Cross-functional collaboration

Talent acquisition & retention

Tools

Dashboards & reporting

Job description

Amex GBT is seeking a coaching-focused leader to head its mid-market sales development team. You will coach in real time, lead from the front, and build a phone-first culture that generates real pipeline through meaningful conversations.

You will shape outbound strategy, develop the playbook, and use dashboards to inform decisions while growing talent and cross-functional collaboration within the organization.