Mid-Market Growth Coach & Team Leader

American Express Global Business Travel; Carson City (NV); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to courses and learning

Inclusion Groups

Job summary

Amex GBT in Chicago, IL is seeking a coaching-first leader to build and mentor a high-performing mid-market sales team. You will coach in real time, model excellence, and drive pipeline through authentic conversations and strategic thinking.

You will lead by example, answer calls with reps, and partner with Transformation & Strategy to refine messaging and account approaches. A data-driven, culturally strong leader will attract top talent and reduce attrition.

Qualifications

• Lead hands-on mentoring by listening to calls and sitting with reps during prospecting.
• Lead from the front by answering calls alongside your team to model techniques.
• Champion phone-first culture where conversations drive pipeline and engagement.
• Build outbound strategy using frontline insights to improve messaging and account approach.
• Own team culture and development by knowing each person’s drivers and growth areas.

Responsibilities

• Mentor reps through live coaching sessions and real-time feedback.
• Participate directly in calls with team to demonstrate techniques.
• Drive data-informed coaching through dashboards and reports.
• Collaborate with AE Leaders and across the org to translate efforts into outcomes.
• Grow and retain top talent by identifying high-potential individuals.

Skills

Coaching-first leader

Phone-first believer

Creative strategist

Naturally curious

Lead by example

Data-literate

High emotional intelligence

Talent magnet

Strong collaborator

Culture builder

Job description

Amex GBT in Chicago, IL is seeking a coaching-first leader to build and mentor a high-performing mid-market sales team. You will coach in real time, model excellence, and drive pipeline through authentic conversations and strategic thinking.

You will lead by example, answer calls with reps, and partner with Transformation & Strategy to refine messaging and account approaches. A data-driven, culturally strong leader will attract top talent and reduce attrition.