Head of Mid-Market Growth & Outbound Coaching

American Express Global Business Travel; Dover (DE); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development courses

Diversity & Inclusion programs

Job summary

American Express Global Business Travel seeks a coaching-focused leader to build and lead a mid-market outbound sales development team in Chicago, delivering in-the-work coaching, real-time development, and a culture that values high performance.

The role emphasizes hands-on leadership, data-informed decisions, and cross-functional collaboration to drive pipeline and quality conversations in a phone-first environment.

Qualifications

• Coaching-first leadership approach focused on developing each team member.
• Phone-first outbound model with emphasis on real conversations.
• Strong creative instincts for outbound messaging and account engagement.
• Curious about business and market; asks why before prescribing how.
• Leads by example, including making outbound calls.
• Data-literate; builds reports to inform coaching decisions.

Responsibilities

• Hands-On coaching and real-time development during prospecting blocks.
• Lead from the front by dialing alongside reps.
• Build a phone-first culture and improve outbound strategy.
• Develop and refine the outbound playbook with frontline feedback.
• Own culture and team DNA, driving retention and performance.
• Use data to inform coaching decisions and dashboards.
• Collaborate cross-functionally with AE Leaders to translate activity into results.

Job description

American Express Global Business Travel seeks a coaching-focused leader to build and lead a mid-market outbound sales development team in Chicago, delivering in-the-work coaching, real-time development, and a culture that values high performance.

The role emphasizes hands-on leadership, data-informed decisions, and cross-functional collaboration to drive pipeline and quality conversations in a phone-first environment.