Manager, NA Enterprise SDR Leadership & Coaching

Carlson Wagonlit Travel Goli's Avenues of Travel Ltd; Chicago (IL); On-site; USD 88,000 - 164,000; Full time

Job summary

Amex GBT is seeking a Manager for NA Enterprise Sales Development in Chicago to coach mid-market reps in real time, lead from the front, and drive a phone-first outreach culture. You will shape outbound playbooks, refine messaging, and collaborate with cross-functional leaders to turn conversations into real pipeline.

You will hire and develop top talent, monitor performance, and use dashboards to guide strategy. A strong coaching background and data literacy are essential.

Qualifications

• Proven coaching-first leadership approach with a track record of developing mid-market teams.
• Strong ability to lead with a phone-first outbound model and build pipeline.
• Creative instincts for outbound messaging, sequencing, and account engagement.
• Curiosity about business, market, and team prospects; asks why before how.
• Willingness to lead by example and roll up sleeves on calls.
• Data-literate with ability to build reports and inform coaching decisions.
• High emotional intelligence to manage a diverse sales team.
• Proven ability to recruit and retain top-performing talent.
• Cross-functional collaborator who commands credibility and results.

Responsibilities

• Hands-on coaching and real-time development with reps during prospecting blocks.
• Lead from the front; dial alongside the team to demonstrate new techniques.
• Foster a phone-first culture and emphasize genuine engagement over objections.
• Develop outbound strategy and playbooks; refine messaging and sequencing.
• Own culture and team DNA; monitor trends and drive strategic initiatives.
• Make data-informed coaching decisions using dashboards and reports.
• Collaborate across AE leaders to translate efforts into real business outcomes.
• Attract, develop, and retain mid-market sales development talent.

Skills

Coaching-first leadership

Phone-first outbound

Outbound strategy

Business curiosity

Lead by example

Data literacy

Emotional intelligence

Talent recruitment

Cross-functional collaboration

Job description

Amex GBT is seeking a Manager for NA Enterprise Sales Development in Chicago to coach mid-market reps in real time, lead from the front, and drive a phone-first outreach culture. You will shape outbound playbooks, refine messaging, and collaborate with cross-functional leaders to turn conversations into real pipeline.

You will hire and develop top talent, monitor performance, and use dashboards to guide strategy. A strong coaching background and data literacy are essential.