Head of Mid-Market SDR & Coaching

American Express Global Business Travel; Hartford (CT); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000 courses

Inclusion groups

Job summary

Amex GBT seeks a coaching‑driven leader to guide a mid‑market sales development team from the frontline. You’ll coach in real time, set the tone, and push the culture toward proactive outbound engagement that builds meaningful pipeline.

You will craft strategy, lead by example, and use dashboards to drive smarter decisions while attracting and retaining top talent in a fast‑paced environment.

Qualifications

• Proven coaching‑first leadership approach with a track record of developing teams.
• Belief in a phone‑first outbound model that creates real pipeline.
• Creative instincts for outbound strategy and account engagement.
• Curiosity about business, market, and prospects; questions why before how.
• Leading by example, with a willingness to pick up the phone yourself.
• Data literacy and ability to build reports to inform coaching decisions.
• High emotional intelligence and ability to adapt to individuals.

Responsibilities

• Hands‑On Coaching & Real‑Time Development: coach while reps prospect, in the moment.
• Lead from the Front: dial with the team and demonstrate effective approaches.
• Phone‑First Culture Builder: embed outbound as the primary engagement method.
• Outbound Strategy & Playbook Development: shape messaging and sequencing.
• Culture & Team DNA Ownership: understand drivers and growth paths for each rep.
• Data‑Informed Decision Making: use dashboards to guide coaching, not replace it.
• Cross‑Functional Leadership: collaborate with AE Leaders to drive outcomes.
• Talent Acquisition & Retention: attract, develop, and keep top mid‑market talent.

Skills

Coaching leadership

Phone‑first outbound

Data‑driven decisions

Cross‑functional leadership

Talent acquisition & retention

Strong communication

Emotional intelligence

Job description

Amex GBT seeks a coaching‑driven leader to guide a mid‑market sales development team from the frontline. You’ll coach in real time, set the tone, and push the culture toward proactive outbound engagement that builds meaningful pipeline.

You will craft strategy, lead by example, and use dashboards to drive smarter decisions while attracting and retaining top talent in a fast‑paced environment.