OTB Operations Supervisor & People Leader

Churchill Downs Incorporated; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Churchill Downs Incorporated's Fair Grounds in New Orleans seeks a hands-on supervisor who can oversee every operating department within the OTB. You will manage customer relations, direct hourly staff, and ensure daily cash handling and program postings are accurate.

The role requires 1–3 years experience, strong knowledge of safety, compliance, and event promotions, with a focus on coordinating maintenance, training, and staff development in a busy gaming venue.

Qualifications

• 1-3 years of experience.
• Knowledge of customer service principles and processes.

Responsibilities

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures equipment is in working order and arranges repairs
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance with procedures and policies
• Assists in marketing promotions at the facility
• Counts, balances and ships large cash amounts
• Interfaces with the facility manager for harmony
• Assists with safety, security and emergency procedures
• Recruits hourly staff and recommends hires
• Trains and mentors hourly staff; advises on promotions or transfers
• Performs other related duties, as assigned

Education

1-3 years of experience

Knowledge of customer service principles and processes

Job description

Churchill Downs Incorporated's Fair Grounds in New Orleans seeks a hands-on supervisor who can oversee every operating department within the OTB. You will manage customer relations, direct hourly staff, and ensure daily cash handling and program postings are accurate.

The role requires 1–3 years experience, strong knowledge of safety, compliance, and event promotions, with a focus on coordinating maintenance, training, and staff development in a busy gaming venue.