OTB Lead — Casino Operations Supervisor

Churchill Downs; Destrehan (LA); Hybrid; USD 19,000 - 21,000; Full time

Job summary

Churchill Downs Incorporated in New Orleans seeks a supervisor to oversee all operating departments within the OTB and casino environment, ensuring policy compliance and efficient daily operations.

The role includes supervising hourly staff, coordinating with the facility manager, posting programs and results, handling cash shipments, and supporting safety, security, and marketing promotions. 1–3 years experience required; physical and safety considerations apply.

Qualifications

• Customer service principles and effective communication.
• Ability to supervise hourly staff.
• Strong math and data interpretation.

Responsibilities

• Handle all aspects of customer relations.
• Direct, schedule and supervise all hourly staff.
• Ensure equipment is in working order and arrange repairs or maintenance.
• Post daily programs and results for video poker and pari-mutuels.
• Ensure compliance with operational procedures and policies.
• Assist in marketing promotions at the facility.
• Accurately counts and balances cash shipments.

Skills

Customer service

Supervisory experience

Cash handling

Facilities maintenance awareness

Job description

Churchill Downs Incorporated in New Orleans seeks a supervisor to oversee all operating departments within the OTB and casino environment, ensuring policy compliance and efficient daily operations.

The role includes supervising hourly staff, coordinating with the facility manager, posting programs and results, handling cash shipments, and supporting safety, security, and marketing promotions. 1–3 years experience required; physical and safety considerations apply.