Operations Lead: Customer Service & Team Coach

Churchill Downs Incorporated; Destrehan (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated seeks a supervisory operations professional for the Fair Grounds Race Course & Slots in New Orleans. The role oversees multiple departments within the OTB, ensuring smooth daily operations and safety compliance.

You will lead hourly staff, coordinate maintenance, post programs and results, support marketing promotions, and hire/train team members. The position requires 1–3 years of experience and strong customer service and problem-solving skills.

Qualifications

• Ability to read, analyze and interpret common documentation.
• Ability to respond to inquiries or complaints from team members, regulatory agencies or staff.
• Ability to write and present information to management in a clear manner.
• Ability to perform normal mathematical computations in regards to the implementation of duties.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several variables.

Responsibilities

• Handles all aspects of customer relations.
• Directs, schedules and supervises all hourly staff.
• Ensures equipment within the facility is in working order and arranges repairs/maintenance.
• Posts daily programs and results (video poker and pari-mutuels).
• Ensures compliance with all operational procedures and personnel policies.
• Assists in executing marketing promotions at the facility.
• Accurately counts, balances and prepares shipments of large amounts of cash.
• Interfaces with facility manager to promote a harmonious relationship.
• Assists with facility safety and security; food safety and emergency procedures.
• Recruits for hourly positions and recommends hiring qualified candidates.
• Trains, coaches and motivates hourly staff and handles promotions or other decisions.
• Performs other related duties, as assigned.

Skills

Customer service

Supervisory skills

Cash handling

Safety awareness

Job description

Churchill Downs Incorporated seeks a supervisory operations professional for the Fair Grounds Race Course & Slots in New Orleans. The role oversees multiple departments within the OTB, ensuring smooth daily operations and safety compliance.

You will lead hourly staff, coordinate maintenance, post programs and results, support marketing promotions, and hire/train team members. The position requires 1–3 years of experience and strong customer service and problem-solving skills.