OTB & Casino Operations Lead

Fair Grounds Race Course & Slots; Luling (LA); On-site; USD 19,000 - 21,000; Full time

Job summary

Fair Grounds Race Course in Luling, LA is seeking an OTB Lead to supervise each operating department within the OTB and ensure daily operations align with policies and laws. You will direct hourly staff, manage cash shipments, coordinate maintenance, schedule programs, assist with marketing promotions, and ensure safety and compliance across the facility.

This role requires 1-3 years of experience, strong leadership and customer service, and the ability to read and interpret complex rules; the

Qualifications

• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from team members, regulatory agencies or staff.
• Ability to write and present information to management in a reasonable manner.
• Ability to perform normal mathematical computations in regards to the implementation of current duties.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several variables.

Responsibilities

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned.

Skills

Supervisory leadership

Customer service

Cash handling

Team coordination

Reading comprehension

Written/oral communication

Job description

Fair Grounds Race Course in Luling, LA is seeking an OTB Lead to supervise each operating department within the OTB and ensure daily operations align with policies and laws. You will direct hourly staff, manage cash shipments, coordinate maintenance, schedule programs, assist with marketing promotions, and ensure safety and compliance across the facility.

This role requires 1-3 years of experience, strong leadership and customer service, and the ability to read and interpret complex rules; the