OTB Operations GM | Revenue Growth & Guest Experience

Churchill Downs Inc.; New Orleans (LA); On-site; USD 140,000 - 190,000; Full time

Job summary

Churchill Downs Louisiana Horseracing Co seeks a General Manager for its Off-Track Betting (OTB) operations across Louisiana, including Fair Grounds. You will lead parlor managers, drive revenue growth, optimize costs, and ensure guest service excellence in a field-based, journeyman leadership role.

The position requires a Bachelor's degree in Business Administration (MBA preferred), at least 10 years of progressive leadership in gaming or hospitality, and proven ability to maintain regulatory

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 10 years leadership experience in gaming, hospitality, or related industries.
• Prior experience as a Casino General Manager or equivalent senior leadership role.
• Ability to obtain and maintain racing/gaming licenses as required.

Responsibilities

• Direct and oversee OTB operations, driving revenue growth and cost optimization.
• Develop strategies to increase revenue, improve efficiency, and standardize policies.
• Collaborate with Compliance, HR, Marketing, and Finance to ensure regulatory and financial performance.

Skills

Regulatory compliance

Financial management

Leadership

Strategy development

Guest service

Team building

Communication

Decision making

Marketing acumen

Education

Bachelor's in Business Administration

MBA preferred

Job description

Churchill Downs Louisiana Horseracing Co seeks a General Manager for its Off-Track Betting (OTB) operations across Louisiana, including Fair Grounds. You will lead parlor managers, drive revenue growth, optimize costs, and ensure guest service excellence in a field-based, journeyman leadership role.

The position requires a Bachelor's degree in Business Administration (MBA preferred), at least 10 years of progressive leadership in gaming or hospitality, and proven ability to maintain regulatory