OTB Lead

Fair Grounds Race Course & Slots; Kenner (LA); On-site; USD 17,047 - 24,280; Full time

Job summary

A leading entertainment venue is seeking an OTB Lead to supervise operations and manage customer relations. The successful candidate will ensure compliance with operational procedures and maintain equipment functionality. Responsibilities include overseeing staff, assisting marketing promotions, and managing cash logistics. Candidates must be at least 21 years old and possess relevant experience. Join a dynamic team focused on excellence and diversity in the workplace.

Qualifications

• Must obtain a 3610 and Racing License from Louisiana Racing Commission.
• Must be 21 years old.
• Ability to read and interpret common documentation.

Responsibilities

• Handle all aspects of customer relations.
• Supervise all hourly staff and operations.
• Ensure equipment is in working order.

Skills

Customer relations

Supervisory skills

Mathematical computation

Problem-solving

Education

1-3 years of relevant experience

Job description

OTB Lead

Requisition ID: 3334

Location: Kenner, LA, 70064

Property: Fair Grounds Race Course

Pay Range: 15

America’s second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year‑round. Located in New Orleans, Fair Grounds operates a slot‑machine gaming facility and 13 off‑track betting parlors throughout southeast Louisiana.

Job Summary

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

Essential Duties and Responsibilities

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari‑mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned

Required Skills and Abilities

Must be able to obtain a 3610 and Racing License from Louisiana Racing Commission.

Must be 21 years old.

Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

Education and Experience

1–3 years of experience. Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Physical Requirements & Working Conditions

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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Nearest Major Market: New Orleans