Operations Supervisor - Gaming & Customer Experience

Churchill Downs; Westwego (LA); Hybrid; USD 46,000 - 50,000; Full time

Job summary

Churchill Downs Incorporated in Louisiana is seeking a manager to oversee daily operations of an Off Track Betting Parlor. Responsibilities include supervising staff, maintaining equipment, posting programs, and supporting promotions while ensuring compliance and safety.

The role emphasizes customer relations, cash handling, and collaboration with the facility manager in a fast-paced environment.

Qualifications

• Bachelor’s degree in business or marketing preferred.
• One to two years of work experience displaying increasing responsibility.
• Proficient in Microsoft Office Suite.
• Equivalent supervisory or management work experience of one to three years.

Responsibilities

• Handles all aspects of customer relations.
• Directs, schedules and supervises all hourly staff.
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance.
• Posts daily programs and results (video poker and pari-mutuels).
• Ensures compliance of all operational procedures and personnel policies.
• Assists in executing marketing promotions at the facility.
• Accurately counts, balances and prepares shipments of large amounts of cash.
• Interfaces with facility manager promoting a harmonious relationship.
• Assists with facility safety and security; food safety and emergency procedures.
• Recruits for hourly positions and recommends hiring of qualified candidates.
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment.

Skills

English communication

Teamwork

Adaptability under pressure

Rules compliance

Math & accounting

Problem solving

Education

Bachelor's degree in business or marketing

Tools

Microsoft Office Suite

Job description

Churchill Downs Incorporated in Louisiana is seeking a manager to oversee daily operations of an Off Track Betting Parlor. Responsibilities include supervising staff, maintaining equipment, posting programs, and supporting promotions while ensuring compliance and safety.

The role emphasizes customer relations, cash handling, and collaboration with the facility manager in a fast-paced environment.