OTB Operations GM: Revenue Growth & Guest Experience

Churchill Downs Incorporated; New Orleans (LA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Churchill Downs Incorporated in New Orleans seeks a General Manager, OTB Operations to oversee all off-track betting locations across Louisiana. The role focuses on directing day-to-day operations, growing revenue, controlling costs, and ensuring guest service excellence within a regulated gaming environment.

You will lead parlor managers, coordinate with CDI leaders, and drive strategic initiatives across gaming, finance, and compliance to support sustainable growth.

Qualifications

• Bachelor's degree in Business Administration or related field (MBA preferred).
• Minimum of ten (10) years of progressive leadership experience in gaming, hospitality, or related industries.
• Prior experience as a Casino General Manager, Property General Manager, or equivalent senior leadership role required.

Responsibilities

• Direct and oversee daily operations of all Fair Grounds OTB locations through parlor managers.
• Develop strategies to increase revenue, improve operational efficiency, and optimize expenses.
• Establish, implement, and monitor standardized operating policies, procedures, and CDI directives.
• Partner with Compliance on AML investigations, reporting, and training.

Skills

Leadership

Strategic planning

Regulatory compliance

Financial acumen

Education

Bachelor's degree in Business Administration or related field

MBA preferred

Job description

Churchill Downs Incorporated in New Orleans seeks a General Manager, OTB Operations to oversee all off-track betting locations across Louisiana. The role focuses on directing day-to-day operations, growing revenue, controlling costs, and ensuring guest service excellence within a regulated gaming environment.

You will lead parlor managers, coordinate with CDI leaders, and drive strategic initiatives across gaming, finance, and compliance to support sustainable growth.