OSINT Support Specialist (On-Site, TS/SCI)

Base-2 Solutions; Bethesda (MD); On-site; USD 120,000 - 150,000; Full time

Job summary

Base-2 Solutions is seeking a User Support Specialist to provide software familiarization and discovery tradecraft for an Open Source Intelligence (OSINT) platform, supporting Intelligence Community users in searching and retrieving data to aid analysis and operations.

The role collaborates with team members and customers to develop outcome-based approaches, becoming a power user of POSTMAN and creating training materials, while pursuing opportunities to increase user adoption of the platform.

Qualifications

• Bachelor's degree + 4+ years of all-source intelligence experience.
• Experience with Intelligence Community and law enforcement agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Enthusiasm for solving complex problems to support national security missions.
• Ability to clarify and accomplish tasks on time under limited supervision.

Responsibilities

• Become a power user of the POSTMAN platform to support discovery of critical intelligence insights.
• Collaborate with team members, customer staff, and IC users to understand requirements and apply novel technology and tradecraft.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer engagement.
• Build professional relationships to enable use of novel technologies and tradecraft for intelligence product development.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create training and familiarization materials to support users of the POSTMAN platform.
• Document and communicate user requirements to development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Skills

POSTMAN platform

IC experience

End-user training

Communication

Analytical thinking

Education

Bachelor's Degree + 4+ years intelligence experience

Tools

Elasticsearch/Kibana

Tableau

ArcGIS

Analyst Notebook

Jira

Confluence

Job description

Base-2 Solutions is seeking a User Support Specialist to provide software familiarization and discovery tradecraft for an Open Source Intelligence (OSINT) platform, supporting Intelligence Community users in searching and retrieving data to aid analysis and operations.

The role collaborates with team members and customers to develop outcome-based approaches, becoming a power user of POSTMAN and creating training materials, while pursuing opportunities to increase user adoption of the platform.