OSINT Platform Specialist — User Support & Training

RPMGlobal; Bethesda, Northern (MD, KY); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

Base-2 Solutions is seeking a User Support Specialist to help users familiarize themselves with an OSINT platform and apply discovery tradecraft. The role supports Intelligence Community users in searching and retrieving data to aid analysis and operations, collaborating with team members and customers to develop outcome-based approaches.

You will become a power user of POSTMAN, work with IC and partner staff, and create training materials while documenting requirements and collecting metrics to

Qualifications

• Bachelor's degree and 4+ years as an all-source intelligence analyst.
• Experience with Intelligence Community and law enforcement.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills.

Responsabilités

• Become a power user of the POSTMAN platform to support discovery of critical intelligence insights.
• Collaborate with team members, customer staff, and IC users to understand requirements and apply novel technology and tradecraft.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer engagement.
• Build professional relationships to enable use of novel technologies and tradecraft for intelligence product development.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create training and familiarization materials to support users of the POSTMAN platform.
• Document and communicate user requirements to development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Connaissances

OSINT analysis

Customer engagement

Training end users

Documentation

Written communication

Verbal communication

Problem solving

Self-motivation

Formation

Bachelor's Degree

Outils

Postman

Elasticsearch

Kibana

Tableau

ArcGIS

Analyst Notebook

SharePoint

Jira

Confluence

Description du poste

Base-2 Solutions is seeking a User Support Specialist to help users familiarize themselves with an OSINT platform and apply discovery tradecraft. The role supports Intelligence Community users in searching and retrieving data to aid analysis and operations, collaborating with team members and customers to develop outcome-based approaches.

You will become a power user of POSTMAN, work with IC and partner staff, and create training materials while documenting requirements and collecting metrics to