User Support Specialist

Base-2 Solutions, LLC; Bethesda (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

Base-2 Solutions, LLC is seeking a User Support Specialist to help users familiarize themselves with an Open Source Intelligence OSINT platform. You will work with Intelligence Community users to search and retrieve data for analysis and operations, collaborating with team members to apply novel technology and tradecraft.

You will become a power user of POSTMAN, create training materials, and engage customers to understand requirements and drive data discovery.

Qualifications

• Bachelor’s degree with 4+ years in all-source intelligence analysis or equivalent military experience.
• Experience with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Strong problem-solving skills to support national security missions.
• Ability to work with teammates and customers to understand requirements and develop solutions.
• Self-motivated, creative and organized; able to work with limited supervision.
• Excellent written and verbal communication skills.

Responsibilities

• Become a power user of POSTMAN to support discovery of intelligence insights.
• Collaborate with team members, customer staff, and IC users to understand requirements.
• Provide SME on platform use and discovery tradecraft through training & engagements.
• Build professional relationships to enable use of novel technologies.
• Identify opportunities to increase user adoption of POSTMAN and data.
• Create training materials to support POSTMAN platform users.
• Document user requirements to development teams.
• Collect and analyze metrics to refine user engagements.

Skills

Intelligence analysis

Customer engagement

Written communication

Verbal communication

Team collaboration

Problem solving

Time management

Self-motivation

Adaptability

Education

Bachelor’s Degree with 4+ years experience

Equivalent military intelligence experience

Tools

POSTMAN

Elasticsearch/Kibana

Tableau

ArcGIS

Analyst Notebook

Microsoft Office

SharePoint

Jira

Confluence

Job description

Position Summary

Base-2 Solutions is seeking a User Support Specialist to provide software familiarization and discovery tradecraft for an Open Source Intelligence (OSINT) platform. The role supports Intelligence Community users in searching and retrieving relevant data to aid intelligence analysis and operations, collaborating with team members and customers to develop outcome-based approaches.

Essential Duties and Responsibilities

• Become a power user of the POSTMAN platform to support discovery of critical intelligence insights.
• Collaborate proactively with team members, customer staff, and Intelligence Community users to understand requirements and apply novel technology and tradecraft.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer engagement.
• Build professional relationships to enable use of novel technologies and tradecraft for intelligence product development.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create training and familiarization materials to support users of the POSTMAN platform.
• Document and communicate user requirements to development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Required Qualifications

• A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Enthusiasm for solving complex problems to support real-world National Security missions.
• Ability to work directly with teammates and customers to understand requirements and develop solutions.
• Self-motivated, creative, and organized.
• Ability to clarify and accomplish tasks on time under limited supervision.
• Exercise good professional judgment to build relationships and resolve problems.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience providing technical training for Intelligence Community tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software such as Tableau, ArcGIS, or Analyst Notebook.
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
• Experience working issues related to Russia, China, Iran, and North Korea.
• High proficiency with Microsoft Office products, SharePoint, and Atlassian products (Jira and Confluence).

Required Education and Experience Equivalency

• Bachelor’s Degree with Minimum 4 years of related experience working with, or as, an all-source intelligence analyst.
• No Bachelor’s Degree with Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.

Required Certifications

• None specified.

Required Security Clearance

• Active Top Secret/SCI