OSD Specialist

Echo Global Logistics; New Jersey; On-site; USD 32,000 - 42,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, seeks a customer service/logistics specialist to support OS&D procedures and shipments in a fast-paced team.

Assist operations, customers, and shippers to resolve lost or damaged freight, investigate shortages, and manage documentation. Drive process improvements and teamwork to meet department goals.

Attention to detail, effective communication, and proficiency with Microsoft Office are required to excel in this role.

Qualifications

• High school diploma required; 2-year degree preferred.
• 1+ years' experience in customer service or logistics.
• Proven ability to multitask and solve problems under pressure.
• Strong Microsoft Office skills (Outlook, Word, Excel).

Responsibilities

• Collaborate with Roadtex terminals and warehouse teams to follow OS&D procedures.
• Coordinate with operations, customer service, and shippers to resolve freight issues.
• Investigate shortages; gather evidence and document results.
• Manage disposition of on-hand shipments and refusals; update Roadvision.
• Communicate proactively and build relationships with assigned accounts.
• Perform routine duties with minimal supervision per procedures.
• Adopt Roadtex/Echo technology to improve efficiency.
• Support team efforts to meet department goals.

Skills

Customer service

Logistics

Problem solving

Communication

Team collaboration

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Outlook

Excel

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Responsibilities

• Work with Roadtex Terminals and Warehouse Services on ensuring proper OS&D procedures are followed to mitigate claims exposure.
• Work closely with operations, customer service, service partners and shippers to bring resolution to lost or damaged freight.
• Conduct thorough investigations of shortages, including gathering evidence, documentation of results, and communication.
• Manage the disposition process for "On-Hand" shipments and "Refusals".Complete all necessary paperwork and system updates within Roadvision.
• Proactively communicate issues and work to resolve within the team.
• Manage relationships within assigned accounts.
• Perform routine duties with minimal supervision following standard practices or procedures.
• Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible.
• Participate in pro-active team efforts to achieve department and company goals.

Requirements

• High school diploma required; 2-year community college or vocational degree highly preferred
• 1+ years' experience in customer service or logistics
• Proven track record in handling multiple task and problem solving when handling difficult customer issues
• Intermediate skills with Microsoft Office, Outlook, Word and Excel
• Ability to follow standard operating procedures with little to no oversight
• Clear, concise communication skills both written and verbal to effectively assist external and internal customers
• Enjoy working in a fast-paced team environment and able to collaborate with others

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at company/careers.