OS&D Specialist: Freight Claims & Resolution

Roadtex; New Jersey; On-site; USD 38,000 - 56,000; Full time

Job summary

Roadtex Transportation is seeking a detail-oriented customer service/logistics specialist to support operations across terminals and warehousing services. You will ensure OS&D procedures are followed, assist with resolutions for lost or damaged freight, and conduct thorough investigations of shortages with proper documentation.

The role requires 1+ years in customer service or logistics, strong communication, and solid MS Office skills.

Qualifications

• High school diploma required; 2-year community college or vocational degree highly preferred.
• 1+ years' experience in customer service or logistics.
• Proven ability to handle multiple tasks and solve problems while assisting customers.
• Intermediate skills with Microsoft Office, Outlook, Word and Excel.
• Ability to follow SOPs with minimal supervision.
• Clear, concise written and verbal communication for external and internal customers.

Responsibilities

• Work with Roadtex Terminals and Warehouse Services to ensure OS&D procedures are followed to mitigate claims exposure.
• Collaborate with operations, customer service, service partners and shippers to resolve lost or damaged freight.
• Investigate shortages, gather evidence, document results, and communicate findings.
• Manage disposition of On-Hand shipments and Refusals; complete paperwork and system updates in Roadvision.
• Proactively communicate issues and work to resolve them within the team.
• Manage relationships within assigned accounts.
• Perform routine duties with minimal supervision following standard practices.
• Learn Roadtex/Echo technology to maximize efficiency.
• Participate in team efforts to achieve department and company goals.

Skills

Customer service

Logistics

Problem solving

Communication

Education

High school diploma

2-year community college or vocational degree

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Roadtex Transportation is seeking a detail-oriented customer service/logistics specialist to support operations across terminals and warehousing services. You will ensure OS&D procedures are followed, assist with resolutions for lost or damaged freight, and conduct thorough investigations of shortages with proper documentation.

The role requires 1+ years in customer service or logistics, strong communication, and solid MS Office skills.