OS&D Specialist: Freight Loss & Damage Resolution

Echo Global Logistics, Inc; New Jersey; On-site; USD 42,000 - 54,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, seeks a front-line logistics/customer service professional in New Jersey. You will work with terminals and warehouse teams to resolve shipping issues and ensure accurate documentation.

The role emphasizes fast-paced collaboration with operations, clients, and partners, using standard procedures and common software tools. It offers growth within a nationwide network and a commitment to reliable service.

Qualifications

• High school diploma or equivalent required.
• 1+ years' experience in customer service or logistics.
• Proficient with Microsoft Office; able to navigate Outlook, Word, and Excel.
• Ability to follow standard operating procedures with minimal oversight.
• Strong written and verbal communication, collaborating with internal and external customers.

Responsibilities

• Work with Roadtex Terminals and Warehouse Services on OS&D procedures.
• Collaborate with operations, customer service, service partners and shippers to resolve lost or damaged freight.
• Conduct thorough investigations of shortages and document results.
• Manage disposition for On-Hand shipments and Refusals; update Roadvision.
• Proactively communicate issues and resolve within the team.
• Manage relationships within assigned accounts.
• Perform routine duties with minimal supervision following procedures.
• Adopt Roadtex/Echo technology to improve efficiency.
• Participate in team efforts to achieve department goals.

Skills

Customer service experience

Logistics knowledge

Problem solving

Education

High school diploma

2-year college or vocational degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Roadtex Transportation, now part of Echo Global Logistics, seeks a front-line logistics/customer service professional in New Jersey. You will work with terminals and warehouse teams to resolve shipping issues and ensure accurate documentation.

The role emphasizes fast-paced collaboration with operations, clients, and partners, using standard procedures and common software tools. It offers growth within a nationwide network and a commitment to reliable service.