OS&D Clerk: Freight Discrepancies & Claims

Oak Harbor Freight Lines, Inc.; Auburn (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Overtime after 8 hours daily

Medical, dental, vision coverage

401K match

PTO accrual

Holiday pay

Job summary

Oak Harbor Freight Lines, Inc. in Auburn, WA is seeking an OS&D Clerk for a Monday–Friday, 7:30am–4pm schedule. You will review shipments for shortages, overages and damages, investigate unidentified packages, and support the claims team.

The role emphasizes strong customer service, administrative duties, and cross-department collaboration to resolve issues and ensure accurate disposition with carriers and shippers.

Qualifications

• 2+ years' experience in position with significant customer contact and customer service.
• At least 1 year in administrative role in an office environment.
• Strong attention to detail and ability to track several different packages and inquiries simultaneously.
• LTL experience and knowledge of terminology and processes in shipping strongly preferred.
• Excellent communication skills, both written and oral. Ability to work across several different Oak Harbor departments to resolve issues.
• Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.
• H.S. diploma or GED/equivalent preferred.

Responsibilities

• Review all previous day deliveries for short, overages, damages, and refusals.
• Investigate packages without identification to ensure they are directed to the appropriate customer.
• Conduct a damaged good assessment, contact shipper, schedule external inspection, and obtain disposition from shipper based on outcome of investigation.
• Answer phone calls and provide customer service by assisting with inquiries.
• May work with Drivers to resolve freight claims.
• After thorough investigation, report all unidentified freight to the claims team.
• Assist the claims team with salvage freight.
• Other office duties as assigned.

Skills

Customer service

Administrative experience

Attention to detail

LTL knowledge

Communication skills

MS Office

AS400 experience

Education

H.S. diploma or GED/equivalent

Tools

MS Office

AS400

Job description

Oak Harbor Freight Lines, Inc. in Auburn, WA is seeking an OS&D Clerk for a Monday–Friday, 7:30am–4pm schedule. You will review shipments for shortages, overages and damages, investigate unidentified packages, and support the claims team.

The role emphasizes strong customer service, administrative duties, and cross-department collaboration to resolve issues and ensure accurate disposition with carriers and shippers.