OS&D Clerk - Freight Discrepancy Specialist

A. Duie Pyle, Inc.; West Chester (Chester County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Insurance (Medical, Dental, Vision, &/

401(k) with company match

Profit sharing

Disability benefits

Job summary

A. Duie Pyle is seeking an OS&D (Over, Short & Damage) Clerk to join our team in West Chester, PA.

This role supports quality control inspections on freight shipments, fielding calls about delivery discrepancies and contacting customers to resolve problems, while coordinating with drivers and terminals. The position emphasizes strong communication, attention to detail, and a customer-first approach.

Qualifications

• Strong communication skills; ability to demonstrate a customer first mentality.
• Previous dock and/or warehouse operations experience preferred.
• Ability to interface effectively with Pyle personnel and customers.

Responsibilities

• Fielding calls from Drivers regarding delivery discrepancies.
• Contacting customers and other terminals to resolve OS&D problems.
• Assisting in projects as needed by terminal management.
• Scanning and typing OS&D related bills; Assisting in inspecting and tagging OS&D freight on the dock.
• Providing backup to appointments and bring backs.

Skills

Customer service

Communication

Attention to detail

Customer interfacing

Job description

A. Duie Pyle is seeking an OS&D (Over, Short & Damage) Clerk to join our team in West Chester, PA.

This role supports quality control inspections on freight shipments, fielding calls about delivery discrepancies and contacting customers to resolve problems, while coordinating with drivers and terminals. The position emphasizes strong communication, attention to detail, and a customer-first approach.