OS&D Clerk: Detail‑Oriented Freight Claims & Reconciliation

Old Dominion Freight Line; Portland (OR); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health Benefits

Zero premium medical

Vision & Dental

Disability Insurance

401k with match

Tuition Reimbursement

Career Growth

Promote from Within

National Career Opportunities

Job summary

Old Dominion Freight Line in Portland, OR is seeking an OS&D Clerk to inspect shipments, validate claims, and determine root causes of damage or shortages while collaborating with claimants and internal teams. In this full-time role you will handle OS&D paperwork, maintain records, provide superior customer service, and support with quotes and orders as needed.

A high school diploma and at least one year in office/operations is preferred.

Qualifications

• High School Diploma or equivalent preferred.
• 1 year of office and/or operations experience, preferably in the transportation industry
• Proficient with Microsoft Office
• Experience with AS400 and SAP preferred
• Experience handling Hazmat materials preferred
• Excellent verbal and written communication skills
• Detail oriented with the ability to multi task

Responsibilities

• Locate overages, shortage and damaged freight and research and resolve issues
• Provide exceptional customer service to internal and external customers
• Properly handle different types of freight including Hazmat materials
• Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed
• Maintain accurate records for reporting OS&D freight on a daily and weekly basis
• Assist with answering telephones and provide superior customer service
• May also perform customer service duties such as providing quotes, taking orders and answering general customer questions

Skills

Microsoft Office

AS400

SAP

Hazmat handling

Verbal communication

Written communication

Detail orientation

Multitasking

Education

High School Diploma or equivalent

Tools

AS400

SAP

Job description

Old Dominion Freight Line in Portland, OR is seeking an OS&D Clerk to inspect shipments, validate claims, and determine root causes of damage or shortages while collaborating with claimants and internal teams. In this full-time role you will handle OS&D paperwork, maintain records, provide superior customer service, and support with quotes and orders as needed.

A high school diploma and at least one year in office/operations is preferred.