OS&D & Billing Clerk II

Estes Express; Miami (FL); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Estes Express in Miami, FL is seeking a detail-oriented Billing Clerk to manage high-volume phone calls, invoicing, and OS&D documentation with accuracy.

The role requires solid data entry, MS Word/Excel skills, and the ability to work independently in a fast-paced environment while ensuring timely billing and customer service.

This full-time position offers standard benefits and opportunities for process improvement within a busy service center.

Formación

• High School Diploma or GED required.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills; proficient in MS Word and Excel required.
• AS400 experience strongly preferred.
• Strong customer service skills and good clerical ability.
• Must read and follow written instructions and meet deadlines.
• Experience in transportation is a plus.

Responsabilidades

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Maintain count list of items received or shipped and check against bill of lading, recording discrepancies.
• Prepare all paperwork and the repackaging of all OS&D freight.
• Maintain accurate records to report OS&D issues daily/weekly to Service Center management.
• Maintain a clean and organized OS&D area.
• Coordinate delivery times with customers for freight deliveries.
• Respond to customer inquiries regarding bill of lading and provide proof of delivery.
• Investigate, resolve, and respond to inquiries on overages, shortages, and damaged freight (Hazmat included).
• Scan and image bill of lading receipts; transfer data to bill formats; prepare bills for movement.
• Place shipments on-hand and assist with dispatch phone coverage.

Conocimientos

Billing & invoicing

Customer service

Data entry

MS Word & Excel

AS400 experience

Educación

High School Diploma or GED

Herramientas

MS Word

Excel

AS400

Descripción del empleo

Estes Express in Miami, FL is seeking a detail-oriented Billing Clerk to manage high-volume phone calls, invoicing, and OS&D documentation with accuracy.

The role requires solid data entry, MS Word/Excel skills, and the ability to work independently in a fast-paced environment while ensuring timely billing and customer service.

This full-time position offers standard benefits and opportunities for process improvement within a busy service center.