Freight Billing & OS&D Coordinator

Estes Express Lines; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Estes Express Lines in Phoenix is seeking an on-site Billing/OS&D Clerk to handle high-volume calls, billing, tracing, and service coordination. You will prepare freight paperwork, verify bills, and respond to customer inquiries while maintaining accurate records and reporting issues to management.

The role requires strong clerical skills, proficiency in MS Word/Excel, and AS400 experience, with the ability to work independently or in a team under tight deadlines.

Qualifications

• High School Diploma or GED, or any combination of education and experience which would provide an equivalent background.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills; proficient in MS Word and Excel required.
• AS400 experience strongly preferred.
• Good clerical skills.
• Possess excellent verbal and written communication and listen skills.
• Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management.
• Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined.
• Experience in the transportation industry a plus although not required.
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job.
• Must be able to comply with all company policies, rules, procedures and Code of Conduct.
• Must be able to interact well with others.
• Must be able to work independently, or in a team setting.
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
• Responds well to questions; Ability to read, interpret and comply with written information and documents with high comprehension and concentration.
• Must pass a pre-employment drug screen and background checks; authorized to work in the United States.

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Maintain count list of items received or shipped and check against bill of lading, recording discrepancies.
• Prepare all paperwork and repackaging of OS&D freight.
• Maintain accurate records to report OS&D freight issues to Service Center management.
• Maintain a clean and organized OS&D area.
• Contact customers and coordinate delivery times to schedule freight delivery.
• Identify freight bills requiring special delivery instructions.
• Respond to customer inquiries regarding bill of lading and provide proof of delivery.
• Investigate, resolve, and respond to inquiries regarding overages, shortages, and damaged freight issues including Hazmat.
• Verify and process paperwork and procedures concerning claims, charges and tracing of freight.
• Scan and/or image bill of lading receipts; transfer information to bills for movement.
• Place shipments on-hand and assist with dispatch calls to customers and drivers.
• Regular attendance is required; perform other duties as assigned.

Skills

Billing experience

OS&D knowledge

Customer service

Clerical skills

Verbal & written communication

Independent / team work

Problem solving

Time management

Education

High School Diploma or GED

Tools

AS400

MS Word

Excel

Job description

Estes Express Lines in Phoenix is seeking an on-site Billing/OS&D Clerk to handle high-volume calls, billing, tracing, and service coordination. You will prepare freight paperwork, verify bills, and respond to customer inquiries while maintaining accurate records and reporting issues to management.

The role requires strong clerical skills, proficiency in MS Word/Excel, and AS400 experience, with the ability to work independently or in a team under tight deadlines.