Freight OS&D & Billing Clerk II

Estes Express; Florida; Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Estes Express is seeking a detail-oriented billing/OS&D clerk to handle high-volume calls, process OS&D paperwork, and coordinate delivery times with customers. You will maintain records, verify bills, and trace shipments while addressing billing inquiries and proof of delivery requests.

The role requires strong clerical skills, excellent communication, and the ability to work independently in a fast-paced environment, with safety and compliance in mind.

Formación

• High School Diploma or GED or equivalent background.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills; proficient in MS Word and Excel required.
• AS400 experience strongly preferred.
• Strong customer service skills.
• Good clerical skills.
• Excellent verbal and written communication and listening skills.
• Must be able to proceed on regular tasks with occasional direction and refer questionable situations.

Responsabilidades

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Maintain count lists of items received or shipped and check against bill of lading, recording discrepancies.
• Prepare all paperwork and repackaging of OS&D freight.
• Maintain accurate records to report OS&D freight issues to Service Center management.
• Contact customers and coordinate delivery times to schedule appointments for freight delivery.
• Respond to customer inquiries regarding bill of lading and provide proof of delivery.

Conocimientos

Customer service

Clerical skills

Verbal and written communication

Listening skills

Ability to work independently or in a?

Educación

High School Diploma / GED

Herramientas

AS400

MS Word

Excel

Descripción del empleo

Estes Express is seeking a detail-oriented billing/OS&D clerk to handle high-volume calls, process OS&D paperwork, and coordinate delivery times with customers. You will maintain records, verify bills, and trace shipments while addressing billing inquiries and proof of delivery requests.

The role requires strong clerical skills, excellent communication, and the ability to work independently in a fast-paced environment, with safety and compliance in mind.