Orthopedics & Spine Front Desk Specialist

Trinity Health; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Trinity Health in Livonia, Michigan is seeking a Medical Receptionist to support office operations and ensure a smooth patient experience. You will handle scheduling, registration, check-in/out, phone support, and coordination with staff, while maintaining confidentiality and professional service.

The role requires a high school diploma (business secretarial training a plus) and 1–2 years of front-desk experience; familiarity with multi-line phones, PC systems, and office equipment is preferred.

Qualifications

• High school graduate or equivalent; business school or formal secretarial training is a plus.
• One to two years’ experience preferred.
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls

Skills

Customer service oriented

Good communication

Interpersonal skills

Education

High school diploma

Secretarial training

Tools

PC terminals

Telephones

Copier

Email system

Fax machine

Typewriter

Job description

Trinity Health in Livonia, Michigan is seeking a Medical Receptionist to support office operations and ensure a smooth patient experience. You will handle scheduling, registration, check-in/out, phone support, and coordination with staff, while maintaining confidentiality and professional service.

The role requires a high school diploma (business secretarial training a plus) and 1–2 years of front-desk experience; familiarity with multi-line phones, PC systems, and office equipment is preferred.