Medical Office Supervisor - Patient Care & Front Desk Lead

Trinity Health Corp.; United States; Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Trinity Health in Livonia, Michigan seeks a Front Office Supervisor to oversee front desk and back office operations, ensuring efficient patient flow and compliance with HIPAA. The role leads scheduling, staff orientation, and cross-department collaboration to optimize patient care and service quality.

The position requires 2+ years in a medical setting, strong communication, and leadership skills; proficiency with Microsoft Office is expected, with a focus on accurate data reporting and process

Formación

• Associates Degree or higher preferred.
• Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred.
• Effective written and verbal communication skills.
• Demonstrated attention to detail, organization & effective time management.
• Ability to work independently with little supervision.
• Solid judgment to elevate issues appropriately.
• Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills.
• Advanced knowledge of Microsoft Office, related computer programs & general office machines.

Responsabilidades

• Front desk staff report to this position who then reports to Practice Manager.
• Management of staff schedules.
• Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments.
• Provide reporting and data support for department initiatives.
• Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
• Work cooperatively with all team members to ensure quality service at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Perform mandatory in-service training.
• Maintain a clean and safe work environment.
• Oversee the charge capture champions with daily revenue review with TogetherCare implementation Kronos responsibility, including scheduling, reviewing PTO requests, etc.
• In charge of orientation and training for front office staff.
• Huddles/team meetings as needed.
• Trained in all front desk functions so coordinator may step in to front desk duties in the event of staff vacations or illnesses.
• Understands and monitors work of front desk team to ensure referrals, scheduling of testing scams, prior authorizations, and surgery scheduling are completed accurately, effectively and efficiently so as to ensure outstanding patient care.
• Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently.

Conocimientos

Staff leadership

Front desk operations

HIPAA compliance

Educación

Associate degree or higher preferred

Herramientas

Microsoft Office

Descripción del empleo

Trinity Health in Livonia, Michigan seeks a Front Office Supervisor to oversee front desk and back office operations, ensuring efficient patient flow and compliance with HIPAA. The role leads scheduling, staff orientation, and cross-department collaboration to optimize patient care and service quality.

The position requires 2+ years in a medical setting, strong communication, and leadership skills; proficiency with Microsoft Office is expected, with a focus on accurate data reporting and process