Medical Receptionist Orthopedics & Spine

Trinity Health Mid-Atlantic; United States; On-site; USD 2,617,000 - 3,444,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking a Medical Receptionist to support office operations and work with staff to provide efficient, cost-effective, quality patient care. The role includes scheduling, pre-registration, check-in/check-out, phone handling, and billing review.

Responsibilities include collecting co-pays, scanning and faxing documents, making confirmation calls, and maintaining confidentiality. Equal opportunity employer; experience and education determine pay within a stated range.

Qualifications

• High school graduate or equivalent; secretarial training a plus.
• 1-2 years’ experience preferred.
• Familiarity with office equipment and software.

Responsibilities

• Promote a healthy work environment.
• Schedule appointments on provider schedules.
• Review schedules and update based on provider preferences.
• Collaborate with management regarding goals and concerns.
• Pre-registration.
• Review revenue reports to ensure charges are billed.
• Collect co-pays/balances due for each patient.
• Check in patients for appointments.
• Check out patients after appointments.
• Phone support—incoming and outgoing calls.
• Scan and fax documentation.
• Make confirmation phone calls.

Skills

Multi-line telephones

PC

Office software

Customer service

Communication

Education

High school diploma or equivalent

Secretarial training (plus)

Tools

Secretarial tools

Job description

Employment Type: Full time Shift: Description: Position Summary: The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities include but are not limited to:

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls

General Performance Criteria:

• Performs critical job functions that lead to a stream-lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management

Communication:

• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.

Customer Service:

• Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Customer service orientated.
• Adheres to hospital confidentiality statement.

Service Specific Skills:

• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to‑day operations of specific service or environment.
• Maintains a safe and secure environment.

Equipment: Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e‑mail system, fax machine and typewriter.

Education, Training, Experience, Certification and Licensure:

High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills, or Other Requirements:

Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

Supervised By: Manager or Coordinator Pay Range: $19.00-$25.00 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org.

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