Orthopedics Patient Services Specialist

Summit Health Management; Fairwoods (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD seeks a Patient Service Representative to support a multidisciplinary medical office team with registration, scheduling, and billing tasks. You will greet patients, manage the flow, and assist with insurance verifications and updates in the EHR system.

The role emphasizes excellent customer service, strong communication, and ability to handle multiple tasks across satellite offices as needed. Knowledge of medical terminology and computer proficiency are preferred.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Updates patient care team in the EHR to reflect accurate PCP
• Posts all self pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Initiates authorization request
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Enroll patients in patient portal
• Update lab/imaging/pharmacies
• Performs screenings as applicable
• Arrange specific patient services such as ASL interpreter, needed transportation
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Actively participates in pilot programs
• Performs patient outreach for AWV’s, quality lists
• Manages Department Staff Inbox
• Manage patient ticklers, portal requests, online scheduling requests
• Completes letters as assigned (no-show/late cancellation, return to work/school)
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Skills

Customer service

English communication

Interpersonal skills

Education

High School/GED

Associate degree preferred

Tools

EHR

Job description

VillageMD seeks a Patient Service Representative to support a multidisciplinary medical office team with registration, scheduling, and billing tasks. You will greet patients, manage the flow, and assist with insurance verifications and updates in the EHR system.

The role emphasizes excellent customer service, strong communication, and ability to handle multiple tasks across satellite offices as needed. Knowledge of medical terminology and computer proficiency are preferred.