Orthopaedics Patient Services Specialist - Flexible Hours

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Penn Medicine, a leading academic medical center, seeks a Patient Services Associate in the Orthopaedics department. The PSA will manage patient arrivals, calls, appointments, and billing updates, while ensuring a positive patient experience and adherence to regulatory standards.

Responsibilities include scheduling, insurance verification, copay collection, and front-end reports. Requires high school diploma and 2+ years medical office or 4 years customer service experience.

Qualifications

• H.S. Diploma or GED required.
• 2+ years medical office experience or 4 years of customer service experience.
• Advanced degree may be considered in lieu of experience.

Responsibilities

• Assist practice/department in maintaining a patient/customer focus and support high-quality care.
• Handle arrival/departure activities, patient calls, inquiries, and appointment coordination.
• Update patient insurance/billing information and perform point of service activities.
• Schedule patient appointments, confirm changes, and communicate updates.
• Collect copays, verify insurance, and finalize checkout procedures.
• Maintain compliance with federal/state/local regulatory standards.

Education

High School Diploma or GED

Associate's / Bachelor's degree preferred in lieu of experience

Job description

Penn Medicine, a leading academic medical center, seeks a Patient Services Associate in the Orthopaedics department. The PSA will manage patient arrivals, calls, appointments, and billing updates, while ensuring a positive patient experience and adherence to regulatory standards.

Responsibilities include scheduling, insurance verification, copay collection, and front-end reports. Requires high school diploma and 2+ years medical office or 4 years customer service experience.