Orthopedics Patient Financial Specialist | Day Shift

Banner Health; Glendale (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Banner Health in Glendale, AZ is hiring a Patient Financial Services Representative for Orthopedics. You will handle patient registration, verify insurance, obtain authorizations, process payments, and guide patients on financial options in a busy clinic setting.

The role supports scheduling, patient communications, and coordination with care teams to maximize reimbursement while ensuring compliant processes. Monday–Friday schedule in a clinic environment.

Qualifications

• Requires high school diploma or GED with knowledge of patient financial services and insurance processes.
• Experience in financial, collecting services or insurance workflows is preferred.
• Strong interpersonal, oral and written communication skills are essential.

Responsibilities

• Registers/checks in patients and collects data as required.
• Verifies insurance benefits and eligibility for services rendered.
• Obtains pre-certifications, referrals and authorizations as needed.
• Calculates and collects patient liability; explains financial policies.
• Enters payments and charges; performs daily reconciliation and cash handling.
• Schedules patient visits and procedures; communicates payor requirements.
• Assists with patient questions via phone, email, or in person.
• Responds to requests for medical records per policy and laws.
• Supports patient flow with various clerical tasks and teamwork.

Skills

Interpersonal communication

Multitasking

Data entry / documentation

Education

High school diploma or GED

Tools

Office software (Word, Excel, databases)

Job description

Banner Health in Glendale, AZ is hiring a Patient Financial Services Representative for Orthopedics. You will handle patient registration, verify insurance, obtain authorizations, process payments, and guide patients on financial options in a busy clinic setting.

The role supports scheduling, patient communications, and coordination with care teams to maximize reimbursement while ensuring compliant processes. Monday–Friday schedule in a clinic environment.