Orthopedics Patient Access Specialist

PeaceHealth Corporation; Bellingham (WA); On-site; USD 32,000 - 43,000; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative - Orthopedics for a Full Time, 1.00 FTE, Day position. You will pre-register patients, verify insurance, collect payments and coordinate with scheduling and pre-certification teams to support smooth visits.

The role involves handling inquiries, managing daily appointment schedules, and providing accurate information to patients and families. A strong customer service background is essential.

Qualifications

• 1 year of medical office or related customer service experience.
• Preferred knowledge of CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.
• Excellent time management and deadline orientation.
• Strong customer service and interpersonal skills.

Responsibilities

• Coordinate scheduling, insurance verification and pre-certification.
• Act as liaison between physicians and pre-visit services.
• Pre-register/register patients with demographics and payment data.
• Collect patient balances and payments.
• Verify coverage and obtain prior authorizations/referrals.
• Respond to inquiries and provide coverage for other departments.
• Manage daily appointment schedules and reminders.
• Transport patients as needed.
• Perform other duties as assigned.

Skills

Time management

Customer service

Interpersonal skills

Conflict management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

PeaceHealth is seeking a Patient Access Representative - Orthopedics for a Full Time, 1.00 FTE, Day position. You will pre-register patients, verify insurance, collect payments and coordinate with scheduling and pre-certification teams to support smooth visits.

The role involves handling inquiries, managing daily appointment schedules, and providing accurate information to patients and families. A strong customer service background is essential.