Patient Access & Care Coordination Specialist

PeaceHealth Corporation; Lynden (WA); On-site; USD 32,000 - 43,000; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative for a Full Time, 1.00 FTE, Day position. The role coordinates scheduling, insurance verification and pre-certification, acting as a liaison between patients and physician practices to support pre-visit services.

The position requires pre-registration, verification of benefits, and efficient handling of payments and inquiries. It emphasizes accuracy, patient communication, and teamwork in a fast-paced clinic setting.

Qualifications

• High School Diploma preferred or equivalent.
• Minimum 1 year in medical office or related customer service experience.
• Experience with Microsoft Office (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographics and financial data; may register patients using different methods.
• Collects patient balances, co-payments, co-insurance, or other payment types.
• Verifies insurance coverage and ensures all requirements are met; obtains prior authorizations/referrals as appropriate prior to arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules and reminders; calls referrals as needed.
• May transport patients using escort or wheeled equipment.
• Performs other duties as assigned.

Skills

Medical terminology

CPT/ICD-10 coding

Customer service

Time management

Interpersonal skills

Conflict resolution

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

PeaceHealth is seeking a Patient Access Representative for a Full Time, 1.00 FTE, Day position. The role coordinates scheduling, insurance verification and pre-certification, acting as a liaison between patients and physician practices to support pre-visit services.

The position requires pre-registration, verification of benefits, and efficient handling of payments and inquiries. It emphasizes accuracy, patient communication, and teamwork in a fast-paced clinic setting.