Orthopedic Scheduling & Patient Access Specialist

Hand and Microsurgery Associates; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Hand and Microsurgery Associates in Columbus, OH is seeking a Scheduling Specialist to be the primary contact for patients requiring orthopedic care. You will schedule appointments, manage referrals, collect demographics and insurance info, and help ensure timely access to providers.

This role emphasizes accuracy, efficiency, professionalism, and collaboration with clinical staff to support clinic flow and revenue cycle. Experience with EMR systems and Microsoft Office is expected.

Qualifications

• Two or more years' experience in patient scheduling in a private practice required
• Orthopedic office patient care and scheduling experience preferred
• Five years customer service/communication experience in health care setting preferred
• Health care insurance and medical terminology preferred
• Proven ability to adhere to deadlines
• Critical thinking and decision-making skills required
• Strong communication skills
• Solid software skills related to learning third party programs
• Microsoft Office and Windows fluency
• Detail oriented and highly dependable
• Ability to type 30 words per minute required

Responsibilities

• Answer high-volume inbound calls in a professional, courteous manner
• Schedule new and established patient appointments according to provider templates, urgency, and practice protocols
• Appropriately triage appointment requests (routine, urgent, post-op, imaging follow-up, etc.)
• Coordinate appointments across multiple providers, locations, and services (clinic, imaging, therapy, procedures)
• Manage rescheduling, cancellations, and waitlists to optimize provider availability
• Receive, review, and process referrals from external providers
• Ensure required referral documentation is complete prior to scheduling
• Communicate with referring offices as needed to obtain missing information
• Document all patient interactions accurately in the EMR
• Collect and verify patient demographics and insurance information at scheduling
• Confirm reason for visit, affected body part, laterality, and prior imaging or treatment
• Demonstrates working knowledge of common insurance plans, referral requirements, and benefit limitations
• Provide clear, compassionate communication to patients who may be in pain or distressed
• Set appropriate expectations regarding appointment availability, arrival time, and visit preparation
• Collaborate closely with clinical staff, billing, referrals, and leadership to ensure smooth patient flow
• Escalate concerns or complex scheduling issues to leadership when needed
• Follow HIPAA and practice policies at all times
• Participate in training, process improvement initiatives, and team meetings
• Train and mentor incoming staff
• Special projects and other duties as assigned

Skills

Patient scheduling

Customer service

Communication

HIPAA compliance

Time management

Detail oriented

Typing 30 wpm

Microsoft Office

Tools

NextGen EHR

EMR systems

Job description

Hand and Microsurgery Associates in Columbus, OH is seeking a Scheduling Specialist to be the primary contact for patients requiring orthopedic care. You will schedule appointments, manage referrals, collect demographics and insurance info, and help ensure timely access to providers.

This role emphasizes accuracy, efficiency, professionalism, and collaboration with clinical staff to support clinic flow and revenue cycle. Experience with EMR systems and Microsoft Office is expected.