Orthopedic Practice Assistant - Patient Access & Scheduling

2200 The Brigham and Women's Hospital, Inc.; Brookline (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

403(b)

Tuition reimbursement

MBTA pass

Career growth

Job summary

The Brigham and Women's Hospital, Inc. in Brookline, MA is seeking a Practice Assistant II to join the Department of Orthopedics. This onsite, full-time role supports both administrative and clinical operations and helps patients feel welcomed, informed, and supported throughout their visit.

You will handle scheduling, check-in/out, billing, records, and coordination with providers. The ideal candidate has a high school diploma, 2–3 years of office experience, strong communication and

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency in Microsoft Office Suite and familiarity with standard office operations and procedures.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a key point of contact for patients, providing a welcoming and professional experience throughout scheduling, check-in, and check-out.
• Coordinate patient appointments, maintain appointment records, answer incoming calls, and respond to routine patient inquiries.
• Process patient billing forms, scan documentation into the medical record, and request outside medical records and laboratory results as needed.
• Support daily office operations, including filing, correspondence, schedules, mail, faxes, and other administrative tasks.
• Collect co-payments when required and assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed.
• Support more advanced administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
• Collaborate with patients, providers, and administrative staff to help ensure efficient practice operations and a positive patient experience.

Skills

Communication

Phone handling

Organization

Customer service

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Brigham and Women's Hospital, Inc. in Brookline, MA is seeking a Practice Assistant II to join the Department of Orthopedics. This onsite, full-time role supports both administrative and clinical operations and helps patients feel welcomed, informed, and supported throughout their visit.

You will handle scheduling, check-in/out, billing, records, and coordination with providers. The ideal candidate has a high school diploma, 2–3 years of office experience, strong communication and