Onsite Orthopedics Practice Assistant II — Patient Access & Scheduling

Brigham and Women's Hospital; Boston (MA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham and Women’s Hospital in Boston is seeking a Practice Assistant II to support the Department of Orthopedics. You will assist with both administrative and clinical tasks, ensuring patients feel welcomed, informed, and supported throughout their visit.

The role is onsite, full-time, offering opportunities to grow within a specialized orthopedic team while contributing to efficient practice operations and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and familiarity with standard office operations and procedures.
• Strong written and verbal communication skills.
• Ability to manage phone inquiries, resolve routine issues, and communicate clearly with patients and colleagues.
• Strong organizational and time management skills with the ability to manage multiple tasks effectively.
• Ability to follow established protocols, work within systems, and maintain accuracy in a busy practice environment.

Responsibilities

• Serve as a key point of contact for patients, providing a welcoming and professional experience throughout scheduling, check-in, and check-out.
• Coordinate patient appointments, maintain appointment records, answer incoming calls, and respond to routine patient inquiries.
• Process patient billing forms, scan documentation into the medical record, and request outside medical records and laboratory results as needed.
• Support daily office operations, including filing, correspondence, schedules, mail, faxes, and other administrative tasks.
• Collect co-payments when required and assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed.
• Support more advanced administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
• Collaborate with patients, providers, and administrative staff to help ensure efficient practice operations and a positive patient experience.

Skills

Office experience

Communication skills

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Brigham and Women’s Hospital in Boston is seeking a Practice Assistant II to support the Department of Orthopedics. You will assist with both administrative and clinical tasks, ensuring patients feel welcomed, informed, and supported throughout their visit.

The role is onsite, full-time, offering opportunities to grow within a specialized orthopedic team while contributing to efficient practice operations and a positive patient experience.