Orthopedics Clinic Assistant: Patient Access & Admin

massgeneralbrigham; Portsmouth (NH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plan

Paid time off

Tuition assistance

Job summary

Mass General Brigham’s Wentworth-Douglass Hospital in Portsmouth, NH is seeking a Clinic/Practice Assistant to support daily practice operations, including scheduling, registration, records management, and patient communications.

This non-clinical, patient-facing role emphasizes organization and teamwork to create a welcoming, efficient experience for every patient. The position is onsite at 67 Corporate Drive with a typical 40-hour schedule.

Qualifications

• High school diploma or equivalent required.
• Up to one year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of standard office procedures, including filing, copying, scanning, printing, and faxing.
• Confidence using multi-line phone systems, managing routine and non-routine calls, and resolving routine issues appropriately.
• Clear, professional written and verbal communication skills, including the ability to compose emails, memos, and letters and take accurate messages.
• Strong organization and time-management skills.
• Patient care: This position does not provide direct patient care.

Responsibilities

• Welcome and assist patients while supporting an efficient flow through the practice.
• Schedule patient appointments and maintain accurate appointment records and daily schedules.
• Manage incoming calls, answer routine questions, take complete messages, and connect callers with the appropriate resources.
• Support patient check-in and check-out activities and verify registration information for accuracy.
• Handle messages and documentation related to referrals and prior authorizations.
• Prepare, scan, file, and retrieve documents in patient records, including medical records and laboratory results.
• Process patient billing forms and, when required, accept co-payments.
• Open and distribute mail and faxes and prepare forms, records, schedules, memos, and other materials as directed.
• Monitor the waiting room, respond to patient information needs, and help maintain smooth day-to-day practice operations.

Skills

Microsoft Office

Phone systems

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mass General Brigham’s Wentworth-Douglass Hospital in Portsmouth, NH is seeking a Clinic/Practice Assistant to support daily practice operations, including scheduling, registration, records management, and patient communications.

This non-clinical, patient-facing role emphasizes organization and teamwork to create a welcoming, efficient experience for every patient. The position is onsite at 67 Corporate Drive with a typical 40-hour schedule.