Ortho Practice Assistant II - Patient Care & Scheduling

Brigham and Women's Hospital; Brookline (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

The Brigham and Women's Hospital, Inc. is seeking a friendly Practice Assistant II to join the Department of Orthopedics onsite. You will support both administrative and clinical operations, ensuring patients are welcomed, informed, and supported throughout their visit.

Ideal candidates bring 2–3 years of office experience, proficiency with Microsoft Office, and strong communication skills. This role offers a full-time onsite schedule with comprehensive benefits and a patient-centered culture.

Qualifications

• High school diploma or equivalent.
• 2–3 years of office experience.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to manage phone inquiries and assist patients.
• Strong organizational and time-management skills.
• Ability to follow established protocols in a busy practice.

Responsibilities

• Serve as a key point of contact for patients, handling scheduling, check-in, and check-out.
• Coordinate patient appointments, maintain records, answer calls, and respond to routine inquiries.
• Process billing forms, scan docs into the medical record, and request outside records.
• Support daily office operations including filing, correspondence, schedules, mail, and faxes.
• Collect co-payments and assist with prior authorizations, provider questions, and test results.
• Provide training and support for scheduling, registration, and billing systems.
• Assist with advanced administrative tasks including surgical scheduling and provider schedule changes.
• Collaborate with patients, providers, and staff to ensure efficient operations and positive experience.

Skills

Office experience

Microsoft Office

Communication

Time management

Customer service

Education

High school diploma or equivalent

Job description

The Brigham and Women's Hospital, Inc. is seeking a friendly Practice Assistant II to join the Department of Orthopedics onsite. You will support both administrative and clinical operations, ensuring patients are welcomed, informed, and supported throughout their visit.

Ideal candidates bring 2–3 years of office experience, proficiency with Microsoft Office, and strong communication skills. This role offers a full-time onsite schedule with comprehensive benefits and a patient-centered culture.