Orthopedic Practice Assistant II | Patient Care

1200 The General Hospital Corporation; Waltham (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, & vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Career growth in orthopedic program

Job summary

The General Hospital Corporation Mass General Brigham is seeking a friendly, organized Practice Assistant to join our Orthopedic Ambulatory Clinic onsite. You will greet patients, schedule appointments, verify demographics and insurance, collect co-pays, and support front desk and Epic tasks.

This role runs Monday–Friday with 40 hours weekly. Starting pay is $20.00/hour+ based on experience, with medical, dental and vision coverage, a 403(b) plan, tuition reimbursement and commuter perks.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience; healthcare or customer service environment welcomed.
• Proficiency with Microsoft Office; familiarity with Epic is a plus.
• Strong communication, organizational, multitasking and time management skills.
• Patient-first mindset; professional, adaptable in a busy clinical setting.
• Collaborative with patients, providers and administrative colleagues; detail-oriented.

Responsibilities

• Serve as the first point of contact for patients, ensuring a welcoming experience.
• Coordinate appointments, follow-ups, calls, and patient inquiries.
• Verify demographics, insurance, referrals and clinical documentation in Epic.
• Collect co-pays, assist with forms and portal enrollment; coordinate with radiology and casting.
• Inform patients of delays; support efficient patient experience with staff.
• Prepare patient charts, scan records, manage correspondence, front desk organization.
• Act as Epic resource for scheduling, registration, and billing; guide colleagues.

Skills

Customer service

Communication

Organization

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office Suite

Job description

The General Hospital Corporation Mass General Brigham is seeking a friendly, organized Practice Assistant to join our Orthopedic Ambulatory Clinic onsite. You will greet patients, schedule appointments, verify demographics and insurance, collect co-pays, and support front desk and Epic tasks.

This role runs Monday–Friday with 40 hours weekly. Starting pay is $20.00/hour+ based on experience, with medical, dental and vision coverage, a 403(b) plan, tuition reimbursement and commuter perks.