Orthopedic Patient Concierge & Front Desk Support

EMERGEORTHO, P.A.; Apex (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

EmergeOrtho in Apex, NC seeks a Patient Support Specialist to greet patients, check them in for appointments, verify demographics and insurance, collect balances, and support front-office operations. This role runs Monday to Friday, 8:00 AM to 5:00 PM, and requires professionalism in a busy orthopedic setting.

You will help optimize scheduling, maintain patient records, and assist staff and providers with exceptional service.

Qualifications

• High school diploma or equivalent required or acceptable experience.
• Strong communication skills and professional demeanor.
• Experience with check-in processes is a plus but not required.
• Knowledge of insurance guidelines and entry procedures preferred.
• Experience in collections is helpful but not required.
• Ability to handle high patient volumes and stay composed.
• Ability to multi-task and prioritize duties effectively.

Responsibilities

• Greet patients and visitors; check-in, registration, and check-out.
• Verify insurance eligibility and process appointments.
• Review charts and prepare materials for appointments; process orders.
• Maintain professional communication with staff and providers.
• Schedule appointments and remind providers of delays.
• Assist with patient questions, maintain reception area.
• Update patient records and financial information.
• Maintain inventory and report supply needs.
• Respond to emergencies and protect patient privacy.

Skills

Communication skills

Check-in experience (recommended)

Insurance knowledge

Financial collections (recommended)

High patient volumes

Stress management

Multi-tasking

Education

High school diploma/GED or equivalent

Job description

EmergeOrtho in Apex, NC seeks a Patient Support Specialist to greet patients, check them in for appointments, verify demographics and insurance, collect balances, and support front-office operations. This role runs Monday to Friday, 8:00 AM to 5:00 PM, and requires professionalism in a busy orthopedic setting.

You will help optimize scheduling, maintain patient records, and assist staff and providers with exceptional service.