Patient Access & Scheduling Specialist

EmergeOrtho; Apex (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho is seeking a Patient Support Specialist to greet patients, verify demographics, confirm insurance eligibility, and collect balances at our North Carolina locations. The role supports daily office operations and requires a friendly, organized approach.

Hours are Monday–Friday, 8:00 AM–5:00 PM. Responsibilities include appointment scheduling, check-in/check-out, chart preparation, and coordinating with staff to ensure a smooth patient experience.

Qualifications

• High school diploma or GED (or equivalent experience).
• Strong communication skills.
• Excellent customer service orientation.
• Previous check-in experience preferred but not required.
• Knowledge of insurance guidelines and entry processes beneficial.
• Experience with financial collections is a plus.
• Ability to handle high patient volumes.
• Maintain composure in stressful situations.
• Able to multi-task and prioritize work.

Responsibilities

• Greet patients and visitors; check-in/check-out; verify insurance; schedule appointments; review charts.
• Maintain professional communication with staff and providers.
• Provide courteous, friendly, and efficient service.
• Assist with arrival inquiries and referrals.
• Schedule appointments to optimize provider time and treatment room use.
• Notify providers of patient arrivals and any delays.

Skills

High-level communication

Customer service

Insurance verification

Multitasking

Demographics review

Phone etiquette

Stress management

Education

High school diploma/GED

Job description

EmergeOrtho is seeking a Patient Support Specialist to greet patients, verify demographics, confirm insurance eligibility, and collect balances at our North Carolina locations. The role supports daily office operations and requires a friendly, organized approach.

Hours are Monday–Friday, 8:00 AM–5:00 PM. Responsibilities include appointment scheduling, check-in/check-out, chart preparation, and coordinating with staff to ensure a smooth patient experience.